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Cancellation & Refund Policy
Cancellations and Changes. Reservations may be cancelled or modified by notifying The Conger Collection, Inc. in writing at least 60 calendar days prior to your arrival date (“Cancellation Period”). In such instances, the full amount of your total rental rate will be refunded, less a 15% cancellation fee and any applicable additional fees. Any refunds for cancellations or s
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Cancellations and Changes. Reservations may be cancelled or modified by notifying The Conger Collection, Inc. in writing at least 60 calendar days prior to your arrival date (“Cancellation Period”). In such instances, the full amount of your total rental rate will be refunded, less a 15% cancellation fee and any applicable additional fees. Any refunds for cancellations or shortened stays made after the Cancellation Period has expired may be pursued through CSA Travel Protection and are subject to their policies, conditions and restrictions. If you do not choose to purchase CSA Travel Protection, you will negate your ability to pursue a refund of any kind as no refunds will be provided for cancellations or shortened stays made after the Cancellation Period, and you will be responsible for the full amount of the total booking charges. Refunds through The Conger Collection, Inc. are not given for cancellations for any reason including weather, travel delays, illness or death. There are no refunds for early departures. Should the Owner of any property elect to remove their property from our rental program, maintenance issues, or other issues that may render the accommodations unsuitable for rental, the Guest shall not hold The Conger Collection, Inc. or CBS liable. In such an instance, the Guest will be relocated to comparable accommodations determined by The Conger Collection, Inc. If comparable accommodations are not available, the Guest will receive a full refund. In no event will The Conger Collection, Inc. or CBS be responsible for any direct or indirect costs, expenses, fees or other consequential damages resulting from the unavailability of a specific accommodation.